YEAR IN REVIEW
This past financial year has been a period of significant progress for Youturn, as we focused on strengthening our workplace culture and improving outcomes for the people we support. With our staff turnover rate falling 9% over the year, the benefits are clear – not only does it create a more stable and supportive environment for our team, but it also enhances continuity of care for those we serve, fostering hope and improved long-term outcomes. This reduction in attrition is a reflection of our commitment to both our staff and the individuals who rely on our services.
Youturn has made notable advancements across the organisation. We opened new offices in South Australia and the Northern Territory, expanded the StandBy program, and advocated for its growth in all regions. Our Tewantin Tiny Homes and Toowoomba Duplexes are now tenanted, and we have strengthened our stakeholder engagement efforts. Notably, we supported 18% more people this year, actioned our Reconciliation Action Plan (RAP) Working Group, and continued making strides to close the gender pay gap. Additionally, Youturn-funded paid parental leave has helped numerous parents, and surplus funds have been invested into transforming our Tewantin site into a vibrant community centre offering meals, laundry services, and general support.
As demand for our services continues to grow, reflected in a 70% increase in service occasions to 45,198 – we are preparing for the future through consultation and transformation efforts. The development of a new Enterprise Resource Planning (ERP) system will enhance our ability to integrate platforms, strengthen our data-driven decision-making, and sharpen our thought leadership and advocacy. While the cost-of-living crisis has tightened the labour market and reduced volunteerism, we are committed to using data and storytelling to advocate for the funding needed to meet this rising demand. We are encouraged by recent government responses, including widespread indexation payments and a 20% funding uplift for Specialist Homelessness Services. However, challenges remain, particularly with short-term funding contracts, which hinder our ability to invest in long-term planning and achieve economies of scale.
OUR STRATEGIC PLAN
